2025 Terms and Conditions

Last updated: November 8, 2024

Individual Registration

• Payment: Individual MarketingProfs B2B Forum Passes (Main Conference Passes, All-Access Passes, and Workshop-Only Passes when available) must be paid by credit card online at the time of registration. We do not issue invoices for individual event registrations.
• Cancellations by Attendee and Refunds: Cancellations are permitted throughout the year on the schedule listed below. No refunds or rollovers will be given for cancellations after 5:00pm ET on October 17, 2025 or for event no-shows*. Cancellation notices must be received by MarketingProfs prior to the applicable deadline. If you must cancel a registration, please submit your request in writing to MarketingProfs Customer Service via email at events@marketingprofs.com before the applicable deadline date and time. Substitutions for a full pass are allowed at any time before the event start date; please contact customer service to change the applicable registration details. There is a $100 transfer fee for any full-pass substitutions made on or after 5pm ET on November 14, 2025. *If there are extenuating circumstances that arise after 5:00pm ET on October 17th that make it so you are unable to attend, please contact us to see what options are available. 
  • Full refunds minus a $100 processing fee are permitted until 5:00pm ET on May 30, 2025
  • Refunds of 75% amount paid are permitted until 5:00pm ET on July 18, 2025
  • Refunds of 50% amount paid are permitted until 5:00pm ET on September 12, 2025
  • Refunds of 25% amount paid are permitted until 5:00pm ET on October 17, 2025
  • No refunds are permitted after 5:00pm ET on October 17, 2025
• Cancellations or Postponements by MarketingProfs: MarketingProfs may cancel or postpone an event due to a change in circumstances, in its sole discretion. Except in the case of a Force Majeure occurrence, should MarketingProfs cancel an event, each registered attendee may transfer their registration to another MarketingProfs event, with registrant liable for any additional costs associated with the new event. Alternatively, a registrant may request a refund, minus a reasonable service charge to be retained by MarketingProfs. Should MarketingProfs cancel an event due to a Force Majeure occurrence (determined in MarketingProfs’ sole discretion), each registration will be transferred to a new date selected by MarketingProfs for the event. Should a registrant request to cancel their registration rather than attend the event on its rescheduled date, the registrant shall receive a refund of their registration fee minus a $100 cancellation fee.
• Products Included in a Main Conference Individual Pass: MarketingProfs B2B Forum Main Conference Passes are valid for the two regular conference days for a single individual; the regular, two-day conference begins on Tuesday, November 18, 2025 and concludes the afternoon of Wednesday, November 19, 2025. A Main Conference Pass includes full access to all keynotes, conference sessions, breakfasts and lunches, and official MarketingProfs-organized social activities.
• Products Included in an All-Access Pass: MarketingProfs B2B Forum All-Access Passes include admission to the regular conference program, keynotes, breakfasts and lunches, official MarketingProfs-organized social activities, and one full-day workshop on November 17, 2025. Workshops are only held in person and will not be recorded.  Materials from other workshops are not included.
• Single Day and Shared Passes: Single day and single session passes are not available. Main Conference Passes and All-Access Passes can not be split between individuals.
• Workshop-Only Passes: Stand-alone workshop purchases may be permitted as space allows, to be announced after Super Early Bird pricing ends. Sales, special promotions, and discounts are not applicable to Workshop-Only Pass purchases.
• Promotions: From time to time we issue limited-availability discount and incentive promotions. Such promotions only apply to qualifying individuals for qualifying products, and only one promotion may be applied per purchase. Discounts may neither be applied retroactively to prior purchases nor extended beyond the expiration date.

Group Registration

• PRO members: You must register as an individual (not as part of a group) to receive your $200 PRO discount, when available.
• Qualification and Payment: A group of three (3) or more people—registering on a single invoice or single credit card transaction—qualifies for reduced group pricing starting in Early Bird pricing. Groups registering by invoice must submit payment within 30 days of the invoice date or by October 17, 2025 at 5:00ET, whichever is earliest. Group members will not be allowed within the designated event site—including workshops, session rooms, sponsor hall, or social activity areas—until the group invoice is paid in full. If the invoice remains wholly or partially unpaid after 30 days, the group’s registration will be canceled. Once an invoice has been issued, group administrators must contact MarketingProfs’ customer service team to add any additional individuals at the current group rate at the time they are added, regardless of when the initial group invoice was generated. Payment for those additional invoices is due at the same time as the initial group invoice.
• Cancellations by Attendees and Refunds: A group may cancel its registration in accordance with the Cancellation Policy Schedule. No refunds or rollovers will be given for cancellations after 5:00pm ET on October 17, 2025 or for event no-shows. If the number of people registered as part of a group falls below the three-person minimum, the group rate will no longer apply. In this case, refunds will be issued for the difference between the original group payment and the total individual registration fee(s) for the remaining group member(s) at the time of the cancellation. If you must cancel all or part of a group registration, please submit your request in writing to MarketingProfs Customer Service via email at events@marketingprofs.com before the end of the applicable cancellation period. The request must include the group invoice number and the name of the affected individual(s). Full pass substitutions are allowed; please contact customer service to change the applicable registration details. There is a $100 transfer fee for any substitutions made on or after November 14, 2025.* If there are extenuating circumstances that arise after 5:00pm ET on October 17th, 2025 that make it so a group member is unable to attend, please contact us to see what options are available. 
• Cancellations or Postponements by MarketingProfs: MarketingProfs may cancel or postpone an event due to a change in circumstances, in its sole discretion. Except in the case of a Force Majeure occurrence, should MarketingProfs cancel an event, each paid group attendee may transfer their registration to another MarketingProfs event, with registrant liable for any additional costs associated with the new event (including the increased cost for an individual registration, if 3 group members do not transfer to the same event). Alternatively, each group registrant may request a refund, minus a reasonable service charge to be retained by MarketingProfs. Should MarketingProfs cancel an event due to a Force Majeure occurrence (determined in MarketingProfs’ sole discretion), each group registration will be transferred to a new date selected by MarketingProfs for the event. Should a group registrant request to cancel their registration rather than attend the event on its rescheduled date, the registrant shall receive a refund of their registration fee minus a $100 cancellation fee. If fewer than 3 group registrants remain registered for the rescheduled date, the group rate will no longer apply, and the remaining registrants must pay the difference in registration fee prior to the event start date. Should payment not be made on a timely basis, the registrations will be canceled without refund.
• Products Included Per Person in Group Main Conference Passes: Each Main Conference Pass purchased as part of a group MarketingProfs B2B Forum registration is valid for the two regular conference days; the regular, two-day conference begins on Tuesday, November 18, 2025 and concludes the afternoon of Wednesday, November 19, 2025. A Main Conference Pass includes full access to all keynotes, conference sessions, breakfasts and lunches, and official MarketingProfs-organized social activities.
• Products Included Per Person in Group All-Access Passes: Each All-Access Pass purchased as part of a group MarketingProfs B2B Forum registration is valid for the regular conference program, keynotes, breakfasts and lunches, official MarketingProfs-organized social activities, and one full-day workshop on Monday, November 17, 2025. Workshops are only held in person and will not be recorded.  Materials from other workshops are not included.
• Single Day and Shared Passes: Single day and single session passes are not available. Main Conference Passes and All-Access Passes cannot be split between individuals.
• Workshop-Only Passes: Stand-alone workshop purchases may be permitted as space allows, to be announced after Super Early Bird pricing ends. Sales, special promotions, and discounts are not applicable to Workshop-Only Pass purchases.
• Promotions: Discount and incentive programs for individual registrations may not be applied toward group purchases.

Cancellation Policy Schedule

• Full refunds minus a $100 processing fee are permitted until 5:00pm ET on May 30, 2025
• Refunds of 75% amount paid are permitted until 5:00pm ET on July 18, 2025
• Refunds of 50% amount paid are permitted until 5:00pm ET on September 12, 2025
• Refunds of 25% amount paid are permitted until 5:00pm ET on October 17, 2025
• No refunds are permitted after 5:00pm ET on October 17, 2025