MarketingProfs B2B Forum 2023

Irresistible Experiences: Building Excitement Through Emails, Events, and Other Antics

November 18 - 2:40pm to 3:25pm

Pass Type: All Access Pass, Main Conference Pass

Session Type: Concurrent Session

Session Topic: Branding & Advertising


Humans aren’t strictly logical creatures. (Sometimes, not even remotely.)

Each of our customers has needs and emotions and personalities and preferences beyond their job titles and duties that influence the decisions they make when they sit at their desks. And those aren’t necessarily swayed by our products’ rational, functional benefits or how perfectly aligned we are to solve their problems.

If you want to break through all those extra human factors, get put on their proverbial list, and leave a positive, lasting impression, sometimes you just need to make a BIG [BLEEPING] DEAL.

From email to events—and all those other opportunities ripe for surprise and delight—it’s time to get creative, think beyond one-off, short-term approaches, and go all in on creating a distinct, uniquely “you” customer experience.

Grab your matches, because you’re about to light a big, blazing bonfire of excitement.

In this session, you’ll learn:

  • How to build irresistible customer experiences and cultivate long-term customer affection by embracing opportunities to surprise, delight, amuse, and excite your audience
  • Why you need to take risks and lean into emotion, empathy, humor, and drama
  • How to go beyond the spectacle and apply this approach across all the little details
Jo Roberts Headshot

Jo Roberts

Director of Product Development
MarketingProfs

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