MarketingProfs B2B Forum 2023

A Playground Approach: Building Trust on the Buyer’s Journey

November 18 - 10:20am to 11:05am

Pass Type: All Access Pass, Main Conference Pass

Session Type: Concurrent Session

Session Topic: Customer Journeys & Funnels


Trust has been declining among traditional audiences for nearly two decades. But, it’s steady in one place—people trust people like themselves. Unfortunately, it’s harder than ever for buyers to see themselves in our stories.

To create a journey that builds trust, we need to treat it like a playground, allowing people to enter and exit as they please, consume content in any order, and use content the ”wrong“ way.

By meeting the audience in the right place with the right message in the way they like to consume content, brands can create a journey that builds long-term growth.

In this session, you’ll learn how to:

  • Use content depths create a playground-style journey
  • Match CTAs to intent to optimize the experience
  • Measure and understand an omni-channel journey
Ashley Faus Headshot

Ashley Faus

Head of Lifecycle Marketing, Portfolio
Atlassian

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